At Flipp Fashion, we value our customers and are committed to providing a positive shopping experience. We believe that transparency and fairness are key to building lasting relationships with our customers. Here are your rights as a customer when shopping with us:

1.Right to Clear Information

You have the right to receive accurate, clear, and comprehensive information about our products and services, including product descriptions, pricing, shipping options, and any applicable fees or taxes.

2.Right to Safe and Quality Products

You have the right to expect that the products you purchase from Flipp Fashion are of the highest quality, free from defects, and safe for use. We are committed to ensuring that all products meet the required safety and quality standards.

3.Right to Fair Pricing

You have the right to fair and transparent pricing. We will always ensure that the prices displayed on our website are accurate, and any discounts or promotions are clearly communicated.

4.Right to Privacy and Data Protection

We are committed to protecting your personal information. You have the right to know how your data is collected, used, and stored. For more details, please refer to our Privacy Policy.

5.Right to Refunds and Returns

If you are not satisfied with your purchase, you have the right to request a return or refund within the timeframe and conditions outlined in our Returns and Refunds Policy. We strive to process refunds efficiently and fairly.

6.Right to Prompt Delivery

You have the right to receive your order in a timely manner. We will make every effort to ensure that your order is processed, shipped, and delivered according to the estimated timeframes provided.

7.Right to Customer Support

You have the right to accessible and responsive customer support. If you have questions or concerns about your order, our Customer Support Team is here to help you resolve any issues quickly and effectively.

8.Right to Non-Discrimination

You have the right to shop with confidence, knowing that you will be treated fairly and without discrimination regardless of your gender, race, nationality, religion, or any other status.

9.Right to Make Complaints

You have the right to voice concerns or complaints if something does not meet your expectations. We take all feedback seriously and will work with you to resolve any issues in a fair and timely manner.