1. Overview

Welcome to Flipp, a registered trademark of Green Future Ventures General Trading LLC (hereinafter referred to as "Flipp," "we," "our," or "us"). This Returns and Refunds Policy outlines our guidelines for returns and refunds of products purchased on our eCommerce website (the "Website"). By making a purchase on our Website, you agree to the terms of this policy.

2. Eligibility for Returns and Refunds

• Products Covered: Our return and refund policy covers all physical products purchased from Flipp through our Website.

• Timeframe for Returns: You may request a return within two (2) calendar days from the date of delivery of the product, provided the product is in accordance with the conditions outlined below.

3. Conditions for Returns and Refunds

Please review the following conditions carefully:

• Product Condition: To be eligible for a return, the product must be in its original condition, unopened, unused, and in its original packaging with all tags, labels, and protective materials intact.

• Proof of Purchase: You must provide proof of purchase, such as the order number or purchase receipt, when requesting a return.

• Excluded Items: Certain items are not eligible for return, including but not limited to:

  • Perishable goods.
  • Personalized or customized products.
  • Products that are not in their original condition.
  • Products damaged due to customer mishandling or misuse.

• Return Shipping: Customers are responsible for return shipping costs, unless the return is due to a product defect or an error on our part.

4. Process for Returns and Refunds

If you meet the eligibility criteria for a return, please follow these steps:

• Contact Us: To initiate a return, please contact our Customer Support Team at Customercare@flippfashion.com.

• Return Authorization: Upon approval of your return request, we will provide you with a Return Authorization (RA) number and instructions for returning the product.

• Return Shipment:Pack the product securely, including all original materials. Clearly mark the RA number on the outside of the package. Ship the product to the address provided.

• Inspection and Refund: Once we receive the returned product and inspect it, we will notify you of the status of your refund. If the return is approved, a refund will be processed to your original payment method within Seven (7) business days.

• Delivery Charges:Please note that while we offer refunds for the returned items, the original delivery charges are non-refundable if you paid a delivery fee. This means that when processing a refund, the amount refunded will be for the items only, excluding any delivery costs incurred during the purchase.

• Cash on Delivery Fees:Please note that the cash on delivery service fee is non-refundable. This means if you return an item paid for with cash on delivery, the refund will cover the cost of the item only, excluding any cash on delivery service fees incurred.

5. Refund Method

Refunds will be processed using the original payment method used for the purchase. For cash on delivery orders, refunds will be issued through a gift voucher, unless otherwise agreed upon by both parties.

6. Contact Information

If you have any questions or concerns regarding our Returns and Refunds Policy, please contact us at Customercare@flippfashion.com.

7. Changes to the Policy

We reserve the right to amend or update this Returns and Refunds Policy at any time. Changes will be effective upon posting on the Website. It is your responsibility to review this policy periodically.